For orders placed through this website, delivery is currently available only to destinations accepted at checkout. Orders are normally processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during unusually busy periods, inventory checks or address verification.
Delivery timing and charges
After processing, the estimated transit time is 2–4 business days. This estimate is not a guarantee and may be affected by carrier capacity, weather, customs, local disruptions or other events outside our control. Any free-shipping eligibility and all delivery charges are calculated and shown at checkout before payment.
Address accuracy and tracking
Please provide a complete and accurate delivery address, recipient name and contact information. Contact us promptly if an error is discovered; changes are not assured after fulfillment begins. When tracking is available, it is sent using the contact details supplied with the order. Tracking may take time to update after a carrier first scans the parcel.
Delay, loss, delivery and damage
If a parcel is delayed, marked delivered but not located, lost in transit or received damaged, contact us with the order number, ordering email, a clear description and any useful photographs or video. Our support team reviews each request carefully. A delivered scan may require confirmation with household members, building staff or the carrier. Remedies depend on the investigation and may include carrier follow-up, replacement or refund when appropriate.
Restrictions
Some products or destinations may be unavailable because of transport, regulatory, safety or carrier restrictions. We may cancel and refund an affected item or order if lawful delivery cannot be completed.
Contact
Email: shopestep@gmail.com
Mailing address: 812 W Hartford Pl, Broken Arrow, Oklahoma, 74012, United States
Phone: (531) 252-2536